With the enactment of the Privacy and Data Protection Act 2014 (previously the Information Privacy Act 2000) and the Health Records Act 2001, Australian websites are required to comply with the privacy principles set out in the Acts and adopt policies on the management and handling of personal information of individuals.


This Privacy Policy explains how the Unconventional Learning will collect, hold, use and disclose personal information of individuals, how individuals can gain access to their information, and correct inaccuracies, and how an individual may complain about possible breaches of privacy.

Who we are

Unconventional Learning (U-Learn) is a consultancy-based social enterprise that hopes to deliver interactive learning spaces for individuals in transitions on life skills and emotional intelligence.

Our website address is: http://ulearn.org.au.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact and Consent forms

The U-Learn website only collects or records personal information you choose to provide through our Contact us section, signing up to programs and uses this for contact purposes only.

We also require that you complete a photo/video consent form upon signing up to programs and workshops. Images taken during the programs may be used for marketing purposes. If you do not want this, please let us know by indicating on the form and/or informing us in person, via email or telephone.


Cookies are used on our site, but they do not collect any personal information. For the most part, they are sessional and just contain system-generated values to identify the user’s session for statistical and system administration purposes only.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Clickstream data refers to visitor logs and statistics that provide useful information about users’ online experience without identifying individuals. We may collect the following clickstream data for statistical and system administration purposes:

  • your server (or IP) address
  • the day and time you visited the site
  • the pages you visited on our site
  • the address of the last page you visited
  • the operating system you are using
  • rough geographic location (down to the city)
  • internet service provider (e.g. Telstra)
  • the type of browser and version you are using.

To the extent that this data could make you identifiable, we will not attempt to identify individuals from the clickstream data unless required by law or to investigate improper activity in relation to this website.

Who we share your data with

Personal information that we collect for program purposes will be shared with partner organisations that will be working with us on that particular program for e.g. Wyndham City Council. These organisations have their own privacy policies too which are accessible on their website and can be presented upon request.

We will also ensure that your personal information is not disclosed to other individuals, institutions and authorities outside U-Learn and partners, except if required or authorised by law or explicitly permitted by you. For example, in the event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server’s records (e.g. in relation to hacking or abusive messages).

How long we retain your data

Information shared for program purposes are retained to reflect the length of the program to be able to provide further information, other related opportunities and follow-up resources. If you do not want this to happen, please let us know in person during program delivery or via the Contact us section.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

  • Right to be informed; individuals have a right under the General Data Protection Regulation (GDPR) to be informed that we’re collecting your data for a particular purpose.
  • Right of access; a person is entitled to access their personal data as a way to request rectification or erasure of their personal information. You are also entitled to lodge a complaint under this right and be informed about the safeguards put in place if their data is transferred to a third country or international organisation.
  • Right to rectification; a person has a right under the GDPR to have their data corrected if it is inaccurate.
  • Right to erasure; a person can make a request to us to have their data erased. This applies if the purpose for which we collected the data is no longer necessary or required. U-Learn will also erase a person’s data where we need to comply with a legal obligation.
  • Right to restrict processing; this right is where someone asks U-Learn to restrict the processing or use of their data. Similar to the right of erasure, it is not absolute and only applies in certain circumstances. One of these circumstances is if the data has been unlawfully processed.
  • Right to data portability; a person has a right under the GDPR to obtain and use their personal data for their own purposes across different services.
  • Right to object; an individual has a right to object to their data being processed. This includes direct marketing (including profiling) and processing based on legitimate interest. An individual must have grounds to object based on their own situation.

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Google uses cookies to help serve the ads it displays on the websites of its partners, such as websites displaying Google ads or participating in Google certified ad networks. When users visit a Google partner’s website, a cookie may be dropped on that end user’s browser.

Google’s use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.

Additional information

How we protect your data

U-Learn will take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. The ways we do this include:

  • limiting physical external access to our devices
  • limiting access to the information we collect about you (for instance, only those of our personnel who need your information to carry out our activities are allowed access);
  • requiring any third party providers to have acceptable security measures to keep personal information secure; and
  • putting in place physical, electronic, and procedural safeguards in line with industry standards.

If we no longer require your personal information and are not legally required to retain it, U-Learn will take reasonable steps to destroy or permanently de-identify the personal information.

What data breach procedures we have in place

A data breach happens when personal information is accessed or disclosed without authorisation or is lost. The Privacy Act 1988 states that we must notify affected individuals and the Office of the Australian Information Commissioner when a data breach involving personal information is likely to result in serious harm.

In the circumstances of a data breach occurring, U-Learn will take the following steps:

  • Contain the data breach to prevent any further compromise of personal information.
  • Assess the data breach by gathering the facts and evaluating the risks, including potential harm to affected individuals and, where possible, taking action to remediate any risk of harm.
  • Notify individuals and the Commissioner if required. If the breach is an ‘eligible data breach’ under the NDB scheme, it may be mandatory for the entity to notify.
  • Review the incident and consider what actions can be taken to prevent future breaches.

Web-based Information Transmission

This web site uses secure transmission facilities when appropriate. You should be aware that there are general risks in transmitting information across the Internet. If you are concerned about conveying sensitive material to U-Learn over the Internet, you might prefer to contact us by telephone.

Contact us

Email to: hello@ulearn.org.au

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